This module will introduce students to the systems and procedures required for Front Office Operations and emphasize on the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception operations. They will also evaluate the suitability of different procedures for a range of hospitality outlets and cover various information on different management systems in the hotel.
This module will also focus more on the inter-departmental communication, computer application, decision making skills and managerial reporting using front office information systems.
- Teacher: GASASIRA Vianney