This module provides a comprehensive introduction to the dynamic and diverse fields of hospitality and tourism. It explores the fundamental concepts, principles, and practices that underpin these industries, highlighting their significance and impact on the global economy. Students will gain insights into the history, development, and future trends of hospitality and tourism, as well as the various sectors and career opportunities within these industries.
Key topics covered include the structure and components of the hospitality industry, the role of tourism in economic development, the significance of customer service and guest satisfaction, and the influence of cultural, social, and environmental factors on hospitality and tourism. Through a combination of theoretical knowledge and practical applications, students will develop a solid foundation to pursue further studies careers in hospitality and tourism management.
- Teacher: James KAMANZI