ACC1131-Airline Cabin Crew II

Dangerous Goods training is an ICAO requirement and module 6 ensures that the elements required are covered in sufficient detail for cabin crew. By studying this module students will understand what dangerous goods are, the regulations surrounding their carriage on board aircraft and what to do if they find Dangerous Goods onboard the aircraft.

The world can be a dangerous place and there are many individuals and organizations who attempt to disrupt air travel through acts of sabotage or interference. Module 7 gives students an insight into some of the current security measures and the reasons for them and puts security into the context of the cabin  crew role.

All airlines require cabin crew to provide a satisfactory level of customer care and service onboard the aircraft. Modules 8 and 9 will provide students with an awareness of how to provide excellent customer service and how service of food, beverages and in-flight retail goods is carried out onboard.

Having gained a full understanding of the role, responsibilities and tasks required of cabin crew, module 10 looks at how a cabin crew member can manage the physical and mental demands of the job and ensure that they are able to continue to forge their own career path within the airline industry.