This course provides a comprehensive overview of the hospitality and tourism industry, exploring its various sectors, operations, and the critical role it plays in the global economy. Students will gain insights into the history, evolution, and current trends shaping the industry, with a focus on sustainable practices and technological advancements. Through case studies and examples from Africa and beyond, the course will cover key topics such as customer service, marketing, financial management, human resource management, and legal and ethical issues. By the end of the course, students will have a solid foundation in hospitality and tourism, preparing them for diverse career opportunities in this dynamic field.
Learning Objectives:
- Understand the scope and significance of the hospitality and tourism industry.
- Identify and analyze the different sectors within the industry.
- Explore the components and types of tourism, along with the motivations behind travel.
- Gain practical knowledge of hospitality operations, including front office, housekeeping, and food and beverage management.
- Develop customer service skills essential for enhancing guest satisfaction.
- Learn marketing strategies and principles specific to the industry.
- Understand the importance of sustainable tourism and the challenges and opportunities it presents.
- Examine the impact of technology on hospitality and tourism.
- Navigate the legal and ethical considerations in the industry.
- Explore future trends and career opportunities in hospitality and tourism.
- Teacher: James KAMANZI
Module Objectives
üUnderstand key concepts and carry out key activities relating to hardware and software.
üManage files and folders, store data, and manage applications.
üUnderstand network concepts and connect to a network.
üFind and manage online information effectively and manage browser settings.
üUnderstand considerations relating to the effective use of common communication tools.
- Teacher: DUSABE Yves